Terms and conditions
General:
The terms and conditions are set out below for our various product and service offerings. The terms and conditions vary dependant on each service or product.
Payment:
Payment in full must have been received by us as cleared funds prior to the commencement of any mediation, coaching or consultancy. Interest on unpaid fees will be charged at 7% per annum until payment.
Cancellation of Courses and Training:
If for any reason, you have to cancel an agreed booking, this must be notified to us in writing, and the charges will apply as set out below:
Mediation:
- If mediation has to be cancelled we require 7 days notice. You will be required to pay for any expenses already incurred and 15% of the original mediation fee to cover preparation time and administrative costs already incurred. Cancellations prior to this will not be charged. If the cancellation is less than 7 days prior to the mediation day all costs will be charged as originally quoted.
Coaching:
- Our coaching services are usually sold in blocks of 6, 12 or 24 weeks and only in exceptional situations will a 50% refund be provided for any cancellation.
Fees:
Unlike some providers we charge a flat rate for our services which includes our preparation time, administrative costs and any follow-up work required (mediation only).
Expenses:
Related expenses such as travel expenses, accommodation, room hire etc are not included in the rates quoted and will be charged at cost.
Refund of Products:
Electronically downloaded products are not subject to a refund, in the event of a damaged file it will be replaced free of charge.
Exceptional Circumstances:
We acknowledge that exceptional circumstances may occur once or twice in a life time. We may therefore, entirely at our own discretion, choose in certain cases to modify cancellation charges; however this will be an extreme exception and not the rule.